Some systems are experiencing issues

Past Incidents

18th April 2024

No incidents reported

17th April 2024

Web Hosting Connectivity Issues ( Multiple Shared Servers )

EMERGENCY MAINTENANCE: APR/17/2024 - 09:29 PM EST

Multiple servers are currently having performance issues and our Server Engineers are investigating this problem. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

Outage Update: Our Network Engineers located the root cause and are diligently working on restoring the services as soon as possible.

Further updates will be posted once available. We sincerely appreciate your patience and understanding.
Web Hosting sh-cp5.yyz2 - Emergency Maintenance

COMPLETED: APR/17/2024 - 08:10 AM EST

The emergency maintenance has been completed and the server sh-cp5.yyz2 is operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: APR/17/2024 - 06:45 AM EST

Server sh-cp5.yyz2 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

16th April 2024

Web Hosting HP254/HP256 - Unreachable at the moment

INVESTIGATING: Apr/16/2024 - 4:05 PM EST

HP254 and HP256 are currently not resolving to the correct location. As a result, you may not be able to load your cPanel, websites, or email hosted on this server.

Our server-side technicians are investigating the issue at this time. Further updates will be posted here.

COMPLETED: Apr 04/16/2024 - 5:10 PM EDT

Both servers (HP254 and HP256) are back online and will be monitored by our Server Health team.

If you continue to experience any issues, please reach out to our support team.

The server HP256 is operating normally now and we'll be monitoring it closely.